Hey Mark. We are excited to introduce the newest member of the team to our users. Let's do it!

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I bring solutions to therapists and operators designed to maximize the patient experience and generate meaningful outcomes.

Q: What energizes you at work? 

A. Meaningful interactions with customers, prospects and team members.  I try to learn something new each day.

Q: Who has influenced you most when it comes to how you approach your work?

A. Many have, but if I had to select one, it would be Deb Bielek from Ensign Services.  Her energy and passion was infectious from the first time I met her.

Q: What is your favorite thing to do when not at work? 

A. Play poker.

Q. What’s one thing most people don’t know about you?

A. That I am a true introvert but often don’t come off that way!

Q: What’s something you recently saw that made you smile?

A. My kids every day - well most days….

Q: If you could snap your fingers and become an expert in something, what would it be?

A. Investing!

Well Mark, we sure are glad RESTORE invested in you. Thanks for helping us get to know you better. Have a question for Mark? Drop us a comment and we will get you an answer.

Hello JaKaylah. We are so happy to have you on the RESTORE team. Let's introduce you to our users, so they can be happy too.

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am a Clinical Success Director at RESTORE and my priority is to collaborate with healthcare professionals to: introduce a fun, skilled platform, provide clinical suggestions and creative ideas to inspire users as they navigate RESTORE. As a treating therapist by practice I have an immense passion for patient care and providing them with not only fun but also purposeful ways to overcome barriers and foster independence in their everyday lives.

Q: What led you to this career path?

A. I am a COTA/L by practice and I wanted to use my clinical knowledge and experience to provide a platform for treating clinicians that would help foster higher skilled outcomes for their patients. 

Q: Who has influenced you most when it comes to how you approach your work?

A. My parents. They both work in the helping profession with a genuine desire to help people. We did not come from a wealthy family so they worked hard to get everything we have. They instilled in me core values when it comes to work ethic and how you should treat everyone with kindness and respect, no matter their title.

Q: What is your favorite thing to do when not at work? 

A. I love watching cooking shows and trying new recipes.

Q. What’s the best advice you were ever given? Who was it from?

A. My mother always told me that the ability to be educated is a privilege and for me to make sure that I take every opportunity to learn because people can take a lot from you in this world, but they can never take your knowledge.

Q: If you could choose a superpower, what would it be?

A. I think my superpower would be time traveling.

Q: If you could only eat one food item for the rest of your life, what would it be?

A. Potatoes! I love potatoes in any kind of way (fries, scalloped, baked, tater tots, chips). I love it all.

And we love you! Thanks so much for sharing with us JaKaylah. Have a question for JaKaylah? Drop a comment below and we will get your question answered.

Hey Sarah. You're the one who is helping us get organized around here and we appreciate you. Let's get this Q&A organized.

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A. At RESTORE I’ll be helping both the Customer Success and Sales teams be more efficient in their day-to-day jobs. While CS Ops is a relatively new field, and every company is doing stuff a little differently, my focus will be to maintain ChurnZero, update HubSpot, and handle the billing & invoices of our clients.

Q: What led you to this career path?

A. I enjoy analyzing information and developing solutions for other people's problems. Originally, I wanted to be a lawyer, but after some thought I realized that developing solutions, while building relationships was the right thing for me.

Q: What energizes you at work? 

A. Getting to do new things, such as creating new processes. Also, the ability for growth and collaboration with other people. I really enjoy working with people from different teams, and hearing different perspectives. 

Q: What is your favorite thing to do when not at work? 

A. Reading a book, going for a walk, watching documentaries, sleeping.

Q. If you could only eat one food item for the rest of your life, what would it be?

A. Cheesy bread.

Q: What's one song/artist you are embarrassed to admit you like?

A. I love 90’s grunge music.

Q: What three words would your friends use to describe you?

A. Ambitious, Kind and Loyal.

After knowing you only a short time,  the RESTORE team would agree with ambitious! Thanks for all you do Sarah. Have a question for Sarah? Drop us a comment and we will get you an answer.

Hey Bonnie. Why don't we get "social" and help our users to get to know you a little better?

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am the Social Media and Online Community Manager for RESTORE. You would come to me for questions or help in our online community or if you had questions or feedback regarding any of our social media channels.

Q: What led you to this career path?

A. I love being social in real life, so it was a pretty easy transition. I enjoy getting to know people and social media is a great place to study people. Study, stalk, whatever. Plus I love humor and social media is a great place to both find and showcase humor.

Q: How do you prefer to start and end your day?

A. I prefer to start each day with a shower and I’m believing other people appreciate that about me. I love to end my day chatting with my daughter about her day.

Q: What is your favorite thing to do when not at work? 

A. I love to volunteer at my church. I do everything from mentoring teens and young adults, to working on the tech team to teaching classes.

Q. If you could snap your fingers and become an expert in something, what would it be?

A. Spanish. I am great at Spanglish, but would love to be fluent with the language.

Q: What’s one totally irrational fear you have?

A. Clowns #dontjudgeme

Q: What three words would your friends use to describe you?

A. Creative, Empathetic and Hilarious. No, really... I texted several friends and asked.

Those three words sound like the perfect fit for RESTORE's social media. Thanks for sharing with us! Have a question for Bonnie? Drop us a comment and we will get you an answer.

Hey Johanna. Thanks for agreeing to this Q&A, which helps our users learn about the RESTORE team. Let's go!

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am a Director of Business Development at RESTORE.  You can come to me with any questions about RESTORE, the myriad of ways a facility can benefit from its use, or if you’re interested in bringing RESTORE into your facilities.

Q: What led you to this career path?

A: I had a number of opportunities presented to me, but none that made me feel real excitement.  When I looked at the RESTORE product I immediately thought of 5 things about it that were incredible and felt genuine enthusiasm for the opportunity and what I could do with it. 

Q: How do you prefer to start and end your day?

A: With a lot of coffee, and a list.  As soon as it’s “go-time” for my day, I open my notebook to review my notes from the day prior, then I flip to a fresh sheet of paper to start my new to-do list.  I include calls & tasks, then leave my book open so I can add to it throughout the day.

Q: What’s one thing most people don’t know about you?

A: I am an avid gardener.  When the weather is warm, there is always something blooming in my yard.  I’m deep enough into it that I order special varieties of roses online because I need more variety than what the garden centers can offer. 

Q: If you could only eat one food item for the rest of your life, what would it be?

A: Sushi or tacos.

Q: What's one song/artist you are embarrassed to admit you like?

A: I dressed up as a Spice Girl for Halloween, so I am impossible to embarrass.

Q: What energizes you at work?  

A: My heart sings when I make a sale, but my biggest motivator is positive feedback from happy clients.  I pride myself on my ability to develop great relationships with my clients and get their trust and respect, so positive feedback bolsters my confidence in that.

Q: If you could choose a superpower, what would it be?

A: Flight.

Speaking of that, we have to jet. Thanks for taking the time to chat with us, Johanna. Have a question for Johanna? Drop us a comment & we will get you an answer.

Hey Josh. Thanks for agreeing to give our RESTORE tribe a look into your life. Let's get started.

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I build and maintain user interfaces, handle accessibility concerns, and help come up with development standards and practices for streamlined development workflows. You could come to me with any questions or concerns when it comes to user accessibility, the visual elements of RESTORE, or any nerdy tech questions.

Q: What led you to this career path?

A: I got into development as a hobby in high school. Being able to write code and see it do something always seemed interesting to me. Once I figured out I could do that for a living it just sort of happened.

Q: Who has influenced you most when it comes to how you approach your work?

A: Probably a combination of my parents. They’ve always been hard workers, and have always mixed humor into their daily lives.

Q. What is your favorite thing to do when not at work? 

A: I like tinkering with small electronics, building stuff around the house, and trying repeatedly (i.e. failing) to create music.

Q. What's something you recently saw that made you smile?

A: My daughter's first dance recital.

Q: What's one song/artist you are embarrassed to admit you like?

A: Fergalicious - Fergie (I know every word, and I guess I’m not embarrassed about it. It was my ringtone for several years.)

Q: What’s the worst job you’ve ever had, and what did you learn from it? 

A: I don’t think I’ve ever had a “worst” job. I’ve worked fast food, as a stock boy at a grocery store, at marketing and promotional agencies, in retail corporations, and even spent some time in the Army. They’ve all had their ups & downs. I guess I’ve just learned to be adaptive and roll with the punches throughout all of it.

Q: What three words would your friends use to describe you?

A: Clever, Loyal and Tenacious

Wow! Well, we definitely need all three of those things here at RESTORE. Thanks for giving us some insight into your life. Have a question for Josh? Drop us a comment and we will get you an answer.

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

• As a therapist, I have always been passionate about providing the best possible experience for my patients. In my time spent in other roles such as business development, admissions, and management, I always had a focus on customer service and problem-solving. I joined the RESTORE-Skills Customer Success team because I know the best way to help serve the elders in our communities is to ensure that our partners have the knowledge and training to maximize our platform. I would have loved to have RESTORE as a therapist and am now in a role where I can make that a reality for others.

Who has influenced you most when it comes to how you approach your work?

• My father. I grew up in a family auction business so I dealt with the public from a young age. He always taught me to treat the janitor with the same respect as the CEO. How important relationships and connections are in life.

What is your favorite thing to do when not at work? 

• We love to thrift and run a part-time reselling business. I also love to attend my sons’ games. My youngest (Landon) plays basketball, my middle son (Kameron) plays soccer and Esports, and my oldest (Nathan) is killing it in the Esports circuit. He started the program at his school.

If you could snap your fingers and become an expert in something, what would it be? 

• Home repairs. I am the classic Youtube repairman. I know just enough to be dangerous.

What’s one thing most people don’t know about you? 

• I am a state-licensed auctioneer (yes I can talk fast).

What led you to this career path?

• It's really been a combination of my life experiences. I spent 10+ years in sales prior to going back to school to get my COTA license. I have always loved people and now I get to work on a product that directly benefits those same patients I treated in therapy.

What’s one song artist you are embarrassed to admit you like?

• I don’t really get embarrassed by artists. My playlist has anything from George Jones to Tupac. 

What’s one totally irrational fear you have?

• Climbing ladders. I hate it. 

Are you a dog person or a cat person (or neither)? 

• I have always been a cat person but do like dogs. Our greyhound Chase helped to convert me. 

What’s changed you about the COVID-19 pandemic, and why? 

• I spent the last year and a half in a nursing facility and got to see how COVID affects residents firsthand. The isolation and uncertainty they experienced really opens your eyes to what's important. Family and good friends make all the difference.