WBOC Good Day Delmarva

RESTORE featured on WBOC’s Good Day Delmarva

Below is an excerpt from the story from Good Day Delmarva

For today's Wellness Wednesday, Sydney speaks with Joe Asseline with the Westgate Hills Rehabilitation & Healthcare Center to learn about the steps they're taking to provide contact-less care during the ongoing pandemic. 

Today with the help of Westgate Hills Rehabilitation & Healthcare Center in Baltimore, Maryland we discover ways in which they're reaching goals with a contactless approach.

Joe: I've been working at Westgate Hills Rehab for the past year and a half. My goal is to help patient's restore their function & independence through actiticties of daily living and self-care tasks. 

Sydney: How are have you noticing that certain facilities or even yours are turning to technology to help folks get the therapy and attention that they need? 

Joe: In my sesssion, I find it's very important to use video chat...we've also been able to use this really cool RESTORE virtual reality game system. RESTORE is a syetm that we are able to bring therapeutic activties and excercises into the rooms of patients. Not only that, there's a new feature that they've just rolled out that we're able to video chat in with the families so they can add words of encouragement. It's really cool! I find that they're always asking to use it because they think the games are really fun, 

Check it out the full interview with Joe Asselin, OTR/L HERE!

senoirs in long term care connecting with families

RESTORE CEO interviewed on ABC’s Local 24 News

RESTORE-Skills CEO interviewed on Memphis' Local 24 News (ABC)

Below is an excerpt from the story on tech in skilled nursing

There is a new way some Tennesseans are connecting to loved ones in facilities. Virtually.  It's called Restore-Skills.com. It's a computer-based occupational and physical therapy gaming program. All someone in a long term care facility needs is a laptop to use it. Restore has been on the market since 2019, but when the COVID-19 pandemic hit, its creators expanded its capabilities to allow family members to virtually join in.   

"We wanted to create fun and meaningful activities, so we added the ability to connect the family member to the game while doing the activity," said Eran Arden, Restore-Skills CEO.

Arden says there is a list of games a therapist can pick from, depending on what skills the patients needs to work on. During the sessions, family members can get looped in.

"Once they join they would see the patient live and the game running," said Arden. "They can see the loved ones moving their shifting balance left and right while skiing the slopes."

Arden says family members can cheer the person in the nursing home, and there are even games that can be played together.

Check it out in full HERE!

nursing home visitation

RESTORE featured in WTBU Radio story

RESTORE-Skills featured in a WTBU Radio (Boston) story titled, “Mass. Longterm Care Facilities Welcome Socially Distant Visitors"

Below is an excerpt from the story on visitation

Amanda Telesca is the Director of Rehab at the North End Rehabilitation and Healthcare Center, which has 100 beds and about 150 staff members.  Telesca estimated that the average age of the residents is between 75 and 85 years old.

In April, her facility started receiving new guidelines from the Centers for Disease Control and Prevention about limiting gatherings and visits. With the new changes, though, came tradeoffs for seniors.

The North End facility started using the RESTORE Skills therapy program, an online, web-cam based program that has a teleconferencing feature so family members can join the virtual therapy sessions.  Physical therapy exercises are incorporated into games, which RESTORE skills developers say keep residents engaged in the session.

The facility’s goal is to prepare residents to return home and Telesca said that using a technological therapy tool has benefits beyond the physical therapy aspect.

“It is a lot of fun and it’s a good tool to use, as far as coordination goes and technology-wise, training people to use their laptops and preparing for home that way,” Telesca said.

 

Check it out in full HERE!

snf-therapy-during-covid

Let’s use the state of SNF therapy today as a springboard for more positive outcomes

There’s no question that therapy today in skilled nursing facilities looks vastly different than it did several months ago (and for many years before that). What is yet to be determined is whether or not these changes can result in positive outcomes for all parties involved--patients, of course, therapists and skilled nursing facilities.

Just recently, the federal government released a much-needed $5 billion aid package to SNFs--one that came on the heels of the industry's first-ever decline in margins reported since 1999. That funding, combined with the collective will to improve therapy challenges that existed in the industry even prior to COVID-19, is a rare opportunity. Of course, COVID-19 exacerbated challenges SNFs were already facing, it is also an opportunity for a total redesign of how SNFs provide therapy. I would like to propose that the vastly different climate in SNFs this summer 2020 should be a springboard for a more positive future for therapy in skilled nursing facilities. 

Moving from RUG-IV reimbursement to PDPM for therapy

Last October 2019 when the federal government entered a new fiscal year, the new Patient-Driven Payment Model (PDPM) replaced the long-held Prospective Payment System, RUG-IV approach to billing for therapy based on time spent per patient. The immediate effect of that change was that 43 percent of operators reported laying off therapists to a Skilled Nursing News SNF poll, as well as a reduction in hours. Facilities started providing more group therapy and concurrent therapy sessions, offering patients a chance to be motivated by one another as they each worked toward personal goals.

That was until COVID-19 hit in March 2020.  

We in the industry would still be sorting out the ripple effect of the move to PDPM this year, except that a bigger tsunami hit the skilled nursing facility industry in the form of a global pandemic. 

COVID-19 results in bigger changes for therapy

Five months into the COVID-19 pandemic, and most long term care patients are still spending the majority of time in their rooms, with little to no outside visitors. Therapy gyms are closed or only available to a limited number of patients at a time--at a social distance. And skilled nursing facilities are no longer getting reimbursed by therapy minute thresholds.

Therapists are now providing therapy within patient rooms, but this can be limited to the creativity, experience level and motivation of each individual therapist.

You could look at this as a disaster for the state of therapy in skilled nursing facilities, but I see it as an opportunity. As an experienced occupational therapist, I long ago recognized the need for a new approach to SNF therapy. The tired therapy exercises of batting at balloons and using cones or a pegboard are not enough to motivate patients to reach new goals. I despised going through the motions of cookie-cutter therapy. I knew I wasn’t providing the best opportunity for healing to my patients.

The SNF therapy industry needed a shakeup, and now we have it. 

The change to PDPM means the number one focus is on patient outcomes. This should always be our goal as therapists and SNFs, and COVID-19 doesn’t change this goal either.

COVID-19

Here are 4 ways we can take 2020’s changes to SNF therapy and use it as a springboard for better therapy and more positive outcomes in the future

Focus on our ability to accelerate outcomes

Patients, therapists and SNFs are all now aligned around one goal every time: achieving the best outcome in the shortest, most responsible period of time. This has always been what the patient wants and what is best for the facility, but now the PDPM reimbursement aligns with that goal. 

How do we achieve this? By focusing on the patient experience. We make therapy fun, engaging and rewarding. Patients who are motivated in therapy will achieve a more positive outcome in a shorter span of time. Of course, every therapist appreciates the rare patient who is motivated and agreeable, but this isn’t always the case when patients can have a whole host of complicated reasons that leave them less motivated in therapy. Therapists need tools they can use that make therapy effective and engaging. The technology exists to do this. I work for a cutting edge company that is leading the way in this area with therapy gaming technology, and the early adopters of this kind of therapy will be among those who are best poised to achieve accelerated outcomes for their patients. 

Focus on connectivity and transparency

Prior to COVID-19, SNF facilities could rely on family visits to keep families connected to their loved ones. Families could easily pop in and ask a question to a nurse or social worker during these visits and, of course, schedule a care consultation.

Now with limited visitation for the foreseeable future due to COVID-19, facilities must proactively keep families in touch with their loved ones and informed about their care. Connectivity and transparency needed to always be a priority, but now all SNFs are forced to make this happen.

Most facilities have succeeded in scheduling Zoom and Facetime calls with families. Some facilities are mandated to do so by their state. But imagine if instead of talking from a chair or bed, families joined parts of a therapy session? Technology offers an incredible level of transparency, as families can motivate patients and celebrate their achievements as they watch. Families will recognize the value of long term care rehab and rest assured their loved one is getting excellent treatment. Gone are the concerns about what is happening behind the walls of a SNF when the relatives aren’t there. 

We at RESTORE have incorporated video conferencing into our platform, and no doubt, this will be an initiative with staying power.

Improve continuity of care

SNFs have always had high turnover and a constant need to aggressively hire new staff. And in therapy, the use of PRNs can mean that new therapists frequently join the care team. COVID-19 escalated this issue as SNF employees were suddenly called upon to soldier through a battle they hadn’t realized they signed up for, and facilities faced more shortages than ever.

The need to standardize care for every person providing treatment has always been a priority, but now it’s an absolute necessity. This is where technology comes in. With therapy technology, every therapist on the team can facilitate a similar session experience, regardless of how well they know the patient. Obviously, rapport in therapy is key to overall success, but when that’s not a possibility, it’s still essential that the patient continues to reach individual goals. Technology that tracks this progress and helps therapists facilitate the actual exercises is key.

Skilled nursing facilities that do this well will have an evidence-based practice to identify patients’ needs and show progress.

This is what we developed with RESTORE Skills, and this is where the future of SNF therapy lies.

Differentiate the care approach and share success stories

Competition is fierce for the same type of patient now with PDPM. It’s not enough to just have an aesthetically beautiful facility. SNFs have to offer a higher quality of care than their competition and then share those stories through marketing. 

Those skilled nursing facilities that differentiate themselves from their competitors by offering better therapy outcomes will be positioned to succeed in the future.

Ultimately, to achieve all of these improvements, SNF employees need to work as a team. When it comes to creating positive outcomes for patients, none of the goals of SNF employees can be individual or exist in a silo. For example, I can’t manage to succeed with a patient in OT if he didn’t get the nutrition he needs or a good night sleep because his roommate kept him up. SNFs need more collective leadership to actually achieve the integrative care approach. This is more than just a morning meeting. It’s one where every team member realizes that they are one piece of a puzzle, working together for a greater goal that can only be achieved with all of them together. 

I left my position after 25 years as a therapy provider, clinical specialist and multiple senior care operator because I saw in my position as CCO at RESTORE Skills an opportunity to impact the whole industry. I recognize how new ways of thinking about therapy in SNFs can have a greater impact on patients and on the facilities and their employees as well. As we continue to deal with the ripple effect of these past few months, I have no doubt that more innovation and new ways of thinking about SNF therapy will develop. Those skilled nursing facilities that embrace this technology and look for ways to achieve more accelerated positive outcomes will come out on top.

Click here to learn more about how RESTORE Skills is helping skilled nursing facilities meet therapy needs, improve patient outcomes, and keep patients engaged and connected, especially during COVID-19. 

About the author:

Ian Oppel is a healthcare executive with over 25 years of post-acute healthcare leadership experience providing expertise in rehabilitation, fiscal and clinical operations, memory care, senior living, reimbursement, and regulatory compliance. Ian is currently the co-founder and chief clinical officer for RestoreSkills, a leading edge therapeutic gamification and telehealth company.

technology in the pandemic

In the News: CEO’s interview with CNN

RESTORE-Skills featured in a CNN article titled, “These seniors are turning to cutting edge technology to stay connected during the pandemic”

Below is an excerpt from the article

A unique feature of the program is built-in video calling so families can see their loved ones playing games. Landsman [a resident of The Jewish Home, Freehold, NJ] said he recently played the slot machine game while using the video calling feature to connect with family.

"I just saw my sister on there," Landsman said "She's home with the kids. She cheered me on."

Landsman's sister, Linda Landsman, said that she enjoys watching him play and that it helps her stay connected with her brother, especially during the pandemic.

"He was winning the slot machines, and I was cheering him on that he won," Landsman said. "I thought it was great exercise on top of everything."

Eran Arden, CEO of Restore Skills, said that by the end of July, the company will be launching the ability for families to play along. He also said the video calling feature was new as of May in response to the pandemic.

"When we realized that's a need that we have to answer, we switched our development plan ... and just focused on adding the video conference ability to the platform," Arden said. "We understand how important it is and how patients and their loved ones need to have the ability to see each other."

The article looks at the emergence of technology in nursing homes and skilled nursing facilities during the pandemic. Noting that the use of technology can help keep older Americans connected and thriving.

Check out the full story HERE!

COVID-19 News

In the News: RESTORE Spotlight on ABC News’ affiliate WCPO-9

RESTORE-Skills featured on ABC News' Cincinnati affiliate in a segment titled, “Concerns Over Nursing Home Visits.”

The segment notes, “Villa Georgetown in Brown County has been getting a little creative. Residents have been using a virtual therapy program called RESTORE to stay active and healthy.”

We were honored to be mentioned on Sunday evening's broadcast as a fun and creative solution to help nursing homes combat the risks of social isolation during COVID-19. 

"Keeping our families connected with their loved ones here has been vital in not only keeping their psychosocial well-being as up as we can, but I think in many degrees keeping them alive," said Daniel Wylie, Executive Director & CEO of Villa Georgetown.

The segment discussed nursing homes struggling to balance fighting loneliness and COVID-19 concerns. In the piece, RESTORE Skills is mentioned as being used at the Crown Healthcare Group facility in Georgetown, Ohio.

Check out the full story HERE!