Q&A: Meet RESTORE Director of Business Development, Mark Petty

Hey Mark. We are excited to introduce the newest member of the team to our users. Let's do it!

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I bring solutions to therapists and operators designed to maximize the patient experience and generate meaningful outcomes.

The Daily Show Lol GIF by The Daily Show with Trevor Noah

Q: What energizes you at work? 

A. Meaningful interactions with customers, prospects and team members.  I try to learn something new each day.

Q: Who has influenced you most when it comes to how you approach your work?

A. Many have, but if I had to select one, it would be Deb Bielek from Ensign Services.  Her energy and passion was infectious from the first time I met her.

Q: What is your favorite thing to do when not at work? 

A. Play poker.

poker shuffling GIF by Molly’s Game

Q. What’s one thing most people don’t know about you?

A. That I am a true introvert but often don’t come off that way!

Q: What’s something you recently saw that made you smile?

A. My kids every day - well most days….

Q: If you could snap your fingers and become an expert in something, what would it be?

A. Investing!

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Well Mark, we sure are glad RESTORE invested in you. Thanks for helping us get to know you better. Have a question for Mark? Drop us a comment and we will get you an answer.

Q&A: Meet RESTORE Clinical Success Director, JaKaylah Joyner

Hello JaKaylah. We are so happy to have you on the RESTORE team. Let's introduce you to our users, so they can be happy too.

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am a Clinical Success Director at RESTORE and my priority is to collaborate with healthcare professionals to: introduce a fun, skilled platform, provide clinical suggestions and creative ideas to inspire users as they navigate RESTORE. As a treating therapist by practice I have an immense passion for patient care and providing them with not only fun but also purposeful ways to overcome barriers and foster independence in their everyday lives.

Q: What led you to this career path?

A. I am a COTA/L by practice and I wanted to use my clinical knowledge and experience to provide a platform for treating clinicians that would help foster higher skilled outcomes for their patients. 

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Q: Who has influenced you most when it comes to how you approach your work?

A. My parents. They both work in the helping profession with a genuine desire to help people. We did not come from a wealthy family so they worked hard to get everything we have. They instilled in me core values when it comes to work ethic and how you should treat everyone with kindness and respect, no matter their title.

Q: What is your favorite thing to do when not at work? 

A. I love watching cooking shows and trying new recipes.

Q. What’s the best advice you were ever given? Who was it from?

A. My mother always told me that the ability to be educated is a privilege and for me to make sure that I take every opportunity to learn because people can take a lot from you in this world, but they can never take your knowledge.

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Q: If you could choose a superpower, what would it be?

A. I think my superpower would be time traveling.

Q: If you could only eat one food item for the rest of your life, what would it be?

A. Potatoes! I love potatoes in any kind of way (fries, scalloped, baked, tater tots, chips). I love it all.

In Love Food GIF by Beauty and the Geek Australia

And we love you! Thanks so much for sharing with us JaKaylah. Have a question for JaKaylah? Drop a comment below and we will get your question answered.

Q&A: Meet RESTORE Director of Customer Success Operations, Sarah Asad

Hey Sarah. You're the one who is helping us get organized around here and we appreciate you. Let's get this Q&A organized.

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A. At RESTORE I’ll be helping both the Customer Success and Sales teams be more efficient in their day-to-day jobs. While CS Ops is a relatively new field, and every company is doing stuff a little differently, my focus will be to maintain ChurnZero, update HubSpot, and handle the billing & invoices of our clients.

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Q: What led you to this career path?

A. I enjoy analyzing information and developing solutions for other people's problems. Originally, I wanted to be a lawyer, but after some thought I realized that developing solutions, while building relationships was the right thing for me.

Q: What energizes you at work? 

A. Getting to do new things, such as creating new processes. Also, the ability for growth and collaboration with other people. I really enjoy working with people from different teams, and hearing different perspectives. 

Q: What is your favorite thing to do when not at work? 

A. Reading a book, going for a walk, watching documentaries, sleeping.

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Q. If you could only eat one food item for the rest of your life, what would it be?

A. Cheesy bread.

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Q: What's one song/artist you are embarrassed to admit you like?

A. I love 90’s grunge music.

Q: What three words would your friends use to describe you?

A. Ambitious, Kind and Loyal.

After knowing you only a short time,  the RESTORE team would agree with ambitious! Thanks for all you do Sarah. Have a question for Sarah? Drop us a comment and we will get you an answer.

Q&A: Meet RESTORE Social Media and Online Community Manager, Bonnie Tilley

Hey Bonnie. Why don't we get "social" and help our users to get to know you a little better?

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am the Social Media and Online Community Manager for RESTORE. You would come to me for questions or help in our online community or if you had questions or feedback regarding any of our social media channels.

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Q: What led you to this career path?

A. I love being social in real life, so it was a pretty easy transition. I enjoy getting to know people and social media is a great place to study people. Study, stalk, whatever. Plus I love humor and social media is a great place to both find and showcase humor.

Q: How do you prefer to start and end your day?

A. I prefer to start each day with a shower and I’m believing other people appreciate that about me. I love to end my day chatting with my daughter about her day.

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Q: What is your favorite thing to do when not at work? 

A. I love to volunteer at my church. I do everything from mentoring teens and young adults, to working on the tech team to teaching classes.

Q. If you could snap your fingers and become an expert in something, what would it be?

A. Spanish. I am great at Spanglish, but would love to be fluent with the language.

Q: What’s one totally irrational fear you have?

A. Clowns #dontjudgeme

clown GIF by Team Coco

Q: What three words would your friends use to describe you?

A. Creative, Empathetic and Hilarious. No, really... I texted several friends and asked.

Those three words sound like the perfect fit for RESTORE's social media. Thanks for sharing with us! Have a question for Bonnie? Drop us a comment and we will get you an answer.

Johanna Salomon, Regional Dir of Business Development

Q&A: Meet RESTORE Regional Director of Business Development, Johanna Salomon

Hey Johanna. Thanks for agreeing to this Q&A, which helps our users learn about the RESTORE team. Let's go!

Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I am a Director of Business Development at RESTORE.  You can come to me with any questions about RESTORE, the myriad of ways a facility can benefit from its use, or if you’re interested in bringing RESTORE into your facilities.

Q: What led you to this career path?

A: I had a number of opportunities presented to me, but none that made me feel real excitement.  When I looked at the RESTORE product I immediately thought of 5 things about it that were incredible and felt genuine enthusiasm for the opportunity and what I could do with it. 

Q: How do you prefer to start and end your day?

A: With a lot of coffee, and a list.  As soon as it’s “go-time” for my day, I open my notebook to review my notes from the day prior, then I flip to a fresh sheet of paper to start my new to-do list.  I include calls & tasks, then leave my book open so I can add to it throughout the day.

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Q: What’s one thing most people don’t know about you?

A: I am an avid gardener.  When the weather is warm, there is always something blooming in my yard.  I’m deep enough into it that I order special varieties of roses online because I need more variety than what the garden centers can offer. 

Q: If you could only eat one food item for the rest of your life, what would it be?

A: Sushi or tacos.

Hungry Late Night GIF by Taco Bell

Q: What's one song/artist you are embarrassed to admit you like?

A: I dressed up as a Spice Girl for Halloween, so I am impossible to embarrass.

mood wink GIF by Spice Girls

Q: What energizes you at work?  

A: My heart sings when I make a sale, but my biggest motivator is positive feedback from happy clients.  I pride myself on my ability to develop great relationships with my clients and get their trust and respect, so positive feedback bolsters my confidence in that.

Q: If you could choose a superpower, what would it be?

A: Flight.

Speaking of that, we have to jet. Thanks for taking the time to chat with us, Johanna. Have a question for Johanna? Drop us a comment & we will get you an answer.

Johanna Salomon, Regional Dir Business Development

Q&A: Meet RESTORE Front End Developer, Josh Moyers

Hey Josh. Thanks for agreeing to give our RESTORE tribe a look into your life. Let's get started.


Q: What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

A: I build and maintain user interfaces, handle accessibility concerns, and help come up with development standards and practices for streamlined development workflows. You could come to me with any questions or concerns when it comes to user accessibility, the visual elements of RESTORE, or any nerdy tech questions.

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Q: What led you to this career path?

A: I got into development as a hobby in high school. Being able to write code and see it do something always seemed interesting to me. Once I figured out I could do that for a living it just sort of happened.

Q: Who has influenced you most when it comes to how you approach your work?

A: Probably a combination of my parents. They’ve always been hard workers, and have always mixed humor into their daily lives.

Q. What is your favorite thing to do when not at work? 

A: I like tinkering with small electronics, building stuff around the house, and trying repeatedly (i.e. failing) to create music.

Q. What's something you recently saw that made you smile?

A: My daughter's first dance recital.

Q: What's one song/artist you are embarrassed to admit you like?

A: Fergalicious - Fergie (I know every word, and I guess I’m not embarrassed about it. It was my ringtone for several years.)

Thank U GIF by Fergie

Q: What’s the worst job you’ve ever had, and what did you learn from it? 

A: I don’t think I’ve ever had a “worst” job. I’ve worked fast food, as a stock boy at a grocery store, at marketing and promotional agencies, in retail corporations, and even spent some time in the Army. They’ve all had their ups & downs. I guess I’ve just learned to be adaptive and roll with the punches throughout all of it.

Q: What three words would your friends use to describe you?

A: Clever, Loyal and Tenacious


Wow! Well, we definitely need all three of those things here at RESTORE. Thanks for giving us some insight into your life. Have a question for Josh? Drop us a comment and we will get you an answer.

JIm Marlowe, clccess Director

Q&A: Get to know Clinical Success Director, Jim Marlowe, COTA/L

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

  • As a therapist, I have always been passionate about providing the best possible experience for my patients. In my time spent in other roles such as business development, admissions, and management, I always had a focus on customer service and problem-solving. I joined the RESTORE-Skills Customer Success team because I know the best way to help serve the elders in our communities is to ensure that our partners have the knowledge and training to maximize our platform. I would have loved to have RESTORE as a therapist and am now in a role where I can make that a reality for others.

Who has influenced you most when it comes to how you approach your work?

  • My father. I grew up in a family auction business so I dealt with the public from a young age. He always taught me to treat the janitor with the same respect as the CEO. How important relationships and connections are in life.

What is your favorite thing to do when not at work? 

  • We love to thrift and run a part-time reselling business. I also love to attend my sons’ games. My youngest (Landon) plays basketball, my middle son (Kameron) plays soccer and Esports, and my oldest (Nathan) is killing it in the Esports circuit. He started the program at his school.

If you could snap your fingers and become an expert in something, what would it be? 

  • Home repairs. I am the classic Youtube repairman. I know just enough to be dangerous.

What’s one thing most people don’t know about you? 

  • I am a state-licensed auctioneer (yes I can talk fast).

What led you to this career path?

  • It's really been a combination of my life experiences. I spent 10+ years in sales prior to going back to school to get my COTA license. I have always loved people and now I get to work on a product that directly benefits those same patients I treated in therapy.

What’s one song artist you are embarrassed to admit you like?

  • I don’t really get embarrassed by artists. My playlist has anything from George Jones to Tupac. 

What’s one totally irrational fear you have?

  • Climbing ladders. I hate it. 

Are you a dog person or a cat person (or neither)? 

  • I have always been a cat person but do like dogs. Our greyhound Chase helped to convert me. 

What’s changed you about the COVID-19 pandemic, and why? 

  • I spent the last year and a half in a nursing facility and got to see how COVID affects residents firsthand. The isolation and uncertainty they experienced really opens your eyes to what's important. Family and good friends make all the difference.
Director Clinical Success

Q&A: Get to know RESTORE-Skill’s Senior Director of Clinical Success, Lana Dorffer

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

  • I'm thrilled to join RESTORE in the Senior Director of Clinical Success role and to help clinicians provide meaningful, patient-centered care! My favorite thing to do is to collaborate with dedicated healthcare providers to innovate and deliver healthcare in a way that has never been done before. I look forward to leveraging my experience to give thoughtful clinical suggestions and creative ideas to assist users as they navigate RESTORE. It's exciting to join this team and embrace the challenge to take this platform to the next level by incorporating cognitive-communication tools which will enhance the experience all around.

How do you prefer to start and end your day? 

  • Well, I tend to be an early bird, at the start of my day I like to get organized, plan, review emails, etc., so that I can tackle the day efficiently. To end my day, I reflect on the one thing I did really well and the one thing I can improve next time. These are important parts of my work day, so I try not to book meetings early in my day or at the end of my day so I can work on projects and get organized and tackle the rest of the week.

What energizes you at work? 

  • Positive team culture, acceptance of all input, being treated professionally, and laughter.

Tell us one thing most people don’t know about you.

  • When I have time I like to dabble in photography, especially car photography.

What led you to this career path?

  • I have been a Speech-Language Pathologist for approximately 20 years. For the last 7 years, I have primarily served in management. When I first decided to go into this field, it was because my grandmother had a stroke and I got to see an SLP work with her. I have always found the “detective” part of my job to be most intriguing in order to put the pieces together to help an individual. I then decided to move into more management/leadership roles primarily for contract therapy companies. As I continued into my career I would welcome all opportunities to learn and found myself in roles including compliance, therapy documentation auditing, audit tool development, quality assurance, clinical specialist, and eventually challenged myself to become a Dementia Certified trainer. My true passion is dementia and I love to give creative ideas on how to approach care for a patient’s best ability to function while also including their family/caregiver. By joining RESTORE-Skills I hope to push myself to grow in the area of technology and provide creative ideas and solutions in the continued development of games and resources.

 

What is your favorite thing to do when not at work? 

Building memories with my family. I like to spend time with my family boating, going to baseball games, and attending all kids' activities. Our family consists of Jakob (16), Alaina (13), Lacimarie (10), and Luke (7). I love attending my son’s swim meets and band functions. I also enjoy volunteering at the school or MAPS aviation museum and riding my Peloton when I get a chance.

Name the top destination on your must-visit list,

 Maldives or Tahiti

What’s changed you about the COVID-19 pandemic, and why?

  • While working from home during the pandemic, I realized all the capabilities available with technology. It’s amazing how individuals initially in meetings became much more relaxed as the pandemic continued including myself. I certainly missed living life and connecting with people outside of the home. The importance of keeping in touch with individuals who are most important to you and learning this from others across the board was eye-opening and also reinforced my passion as an SLP with communication and reinforced the surge of technology. A bonus is that platforms like RESTORE-Skills foster inclusion of family during sessions which was a wonderful way to connect.

 

Senior Director Clinical Success

Q&A: Get to know RESTORE-Skill’s Senior Director of Clinical Success, Julie Gala

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

  • My focus at RESTORE is to ensure the clinical success of our users by providing education, program development, and support. I am passionate about educating and developing for clinicians to enhance their competence in caring for the population they serve. With my experience in several clinical roles, I have supervised clinicians, developed mentoring programs, delivered education to advance clinical knowledge, and expanded resources to support practice. As a result, I jumped at the opportunity to join RESTORE, utilizing these skills to revolutionize skill-building. Customers will come to me with any clinical needs for my support of clinical success.

What energizes you at work?

  • It's exciting to witness clinical success after a clinician has used a new technique or strategy with their patients! I am passionate about person-centered dementia care and am a PAC Certified Independent trainer eager to change the culture in dementia care. The positivity of my team energizes me, and we do not have a lack of energy at RESTORE  - we are all focused on the common goal of revolutionizing skill-building and are so excited to find opportunities to support our customers.

What three words would your friends use to describe you?

  • Outgoing, compassionate, respectful

If you could snap your fingers and become an expert in something, what would it be?

  • I would become an oncologist. Cancer is highly prevalent in my family, and I would love to find a cure to protect others from losing loved ones.

What led you to this career path?

  • My bachelor’s degree is in Early Childhood Education, and one of my courses was taught by a speech therapist. I researched career responsibilities and continued with a master’s degree in Speech-Language Pathology. I always thought I would work with a pediatric population. However, I was introduced to adult care during my second-year clinical rotations. Through this experience, I gained a passion for identifying and supporting functional changes in cognition, communication, and swallowing. Fast forward several years with a practice in long-term care, I truly found my niche in supporting healthcare providers to be the most successful they can be. I held positions supervising therapists, developing resources, performing training, and assisting with clinical support. When the opportunity to join RESTORE opened, I jumped at the chance to channel my clinical knowledge into a gamification platform that can increase patient participation while reducing refusal and social isolation.

What’s something you recently saw that made you smile?

  • My 3-year-old daughter Isabella laughing hysterically at Peppa Pig on the television.

What’s one song or artist you are embarrassed to admit you like?

  • Justin Bieber- in his recent work, not the early pop stuff. But, I can’t help it, I enjoy the tunes!

What is the most exotic food you have ever tried?

  • Squid ink and several other local dishes in the Basque Country in Spain

Are you a dog person or a cat person (or neither)?

  • Dog person- I have two sweet labrador rescues (Emma and Maggie) who have traveled all across the country with us.

If you could choose a superpower, what would it be?

  • Teleportation, so I could travel anywhere anytime.

What is the top destination on your must-visit list?

  • Italy as I would love to visit the hometowns of my great grandparents

What’s changed you about the COVID-19 pandemic, and why? 

  • I have focused more on work-life balance due to the transition to remote work and realizing that time is precious. We need to make every day count with the ones we love. I am very dedicated to my work and at times I allowed it to consume my home life. 

 

Vp Customer Success

Q&A: Get to know RESTORE-Skill’s VP of Customer Success, Christine Horodecki

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

I am very passionate about Customer Success and have joined RESTORE so I may leverage my experience to enhance the customer experience. I am very focused on the customer journey and alignment with our client’s business goals. I feel strongly about partnering with our clients to achieve desired outcomes, truly understanding any challenges they are facing, and developing strong relationships. I am most excited about developing our processes and team to ensure we deliver the best experience possible for our customers. 

How do you prefer to start and end your day?

I am an early bird, so I like to get a workout in the morning and then start my workday by looking at my plans for the day/week, calendar invites for the week, action items, and emails. I do the same at the end of the day (except the workout). I try not to book meetings at the beginning and end of the day so I can get organized.

What is your favorite thing to do when not at work? 

Go to the pool with my family. We have a little girl, Ava, that is learning to swim. She is 3 ½ years old and loves the pool/water play. She used to be afraid of getting her face wet and now she dunks herself and can hold her breath. When we travel, we try to look for places that have a water park nearby or a great pool area for us and Ava.

What led you to this career path? 

I started in Account Management just after undergrad. Back then we physically drove to our accounts and held meetings onsite as the primary method of engagement. This is before SaaS was popular and customer success was not established. I did that for several years for multiple companies until I entered into the tech space and there was a shift from reactive account management to proactive customer success. I loved working with software and engaging with large complex clients. I worked in healthcare prior to completing my degree in Biomedical Science (pharmacy and then orthopedics) and was always drawn to that industry. 

What’s one thing most people don’t know about you? 

I played competitive softball. My team won the Little League Softball World Series and had the opportunity to travel playing against teams from all over the world. 

Are you a dog person or a cat person (or neither)? 

We have both, but my dog is my #1.

What’s one song artist you are embarrassed to admit you like? 

Song “Time after Time” by Cyndi Lauper. I may not be embarrassed, but I will certainly sing along when I hear it. 

If you could only eat one food item for the rest of your life, what would it be? 

Tacos - they are so versatile! 

What three words would your friends use to describe you? 

Positive, fun, caring. 

What is the top destination on your must-visit list? 

Italy. My grandmother is from a small town there. 

What’s changed you about the COVID-19 pandemic, and why? 

I let go of expectations when working remotely (for the most part).  During the height of COVID, we had a unique opportunity to get a glimpse into client’s personal lives as well as coworkers. We would see kids, pets, family members on camera and it was completely normal. I stopped worrying so much about ensuring my background was perfect and it was completely quiet at home. I worked remotely part of the week prior to the pandemic and was always overly concerned about those things.