how to deal with therapy refusals

How to deal with therapy refusals

Know when it’s a clinical indicator or wake up call

Standard in every skilled nursing therapist’s day is dealing with patients’ refusal of therapy. A typical SNF therapist averages 1-2 refusals of treatment each day. That can be 15-20 percent of a therapist’s day that’s canceled! 

Of all those therapy refusals, most are legitimate. But among them, there are some SNF patients who could be motivated to get up and exercise. 

Often, a motivated therapist can cajole a patient to join the scheduled therapy session. But many times, it’s simply easier for a busy therapist to let a tired or distracted patient skip a session. 

And now with PDPM, where SNFs are no longer reimbursed for therapy minutes, therapists have even less motivation to counter patients’ refusals than they once did under the RUG-IV payment plan with CMS.

However, therapy is the key reason patients enter a skilled nursing rehab center, and its centrality to patient care is unquestionably essential. Skilled nursing therapy is key to the healing process and to slowing the physical and mental decline of aging patients. 

PDPM means therapists and SNFs are focused more on quality than quantity, but that still means that a patient who is prescribed any number of weekly therapy sessions absolutely needs to access those sessions in order to achieve the best outcome. 

The responsibility lies on the therapist to make sure refusals don’t stand in the way of accessing therapy.

3 underlying reasons skilled nursing patients refuse therapy

Patients will have a whole host of reasons for refusing therapy, and most of them are absolutely legitimate. It’s up to you as a therapist to consider how the patient is responding and determine the source of the refusal. This way, you can determine if the reason is something you can work around or if it’s a sign of a bigger issue. And sometimes, refusals just might mean that you have work to do to make therapy sessions more worthwhile.


Reason #1: Patient isn’t feeling well 

Patients may be adjusting to a new medication, still healing from a recent procedure or have any number of clinical challenges that can make therapy more difficult. Speak to interdisciplinary team members to see if they have also received concerns and what subsequent actions have been taken

Reason #2: Patient has concerns outside of their control 

Skilled nursing care has to be integrative for therapists to successfully treat patients. This means letting the care team know when a patient doesn’t get enough sleep because of a loud roommate or a patient didn’t eat because the food got too cold. Be an advocate for the patient if action has not been taken to address concerns/complaints. 

Reason #3: Patient is apathetic

Sometimes patients will refuse therapy without a specific reason. Statements like “Maybe tomorrow?” or “I don’t want to do it today” can mean that the patient isn’t seeing the value of the therapy sessions.


Reassess your approach to skilled nursing therapy for apathetic patients

If you are unable to identify the source of why your patient is refusing care, it’s time to ask yourself some hard questions.

We as therapists are taught the therapeutic use of self approach. This means we use all our faculties to meet our patients where they are, with empathy, and bring them to where we want them to be for the session. We use our creativity, attitude, and effort to make patients feel positive, motivated, encouraged, and successful. This is how we gain their trust and ensure they feel empowered.

7 questions therapists should ask when facing refusals 

  • Are you offering a care approach that has meaning to the patient?
  • Are you offering a care approach in which the patient believes they have the opportunity to experience success?
  • Can you grade your approach to gain trust and agreement?
  • Are you conveying enthusiasm and excitement in your approach or are you going through the motions and thinking about the end of the day?
  • What is your strategy to motivate? 
  • Can you modify the environment to one that will promote a more successful experience?
  • Can you modify the intended activity based on the fluctuating physical and cognitive ability output of your patient? 
Health visitor and senior

Therapists’ methods to deal with refusals

Once you’ve taken some time to ask yourself the hard questions above, you are poised to better address therapy refusals. The following are some steps you can use.

Step 1: Show empathy to patients’ needs

Your first reaction to therapy refusals should always be empathy. Most patients have legitimate hesitations to therapy, such as overall weakness, pain or emotional struggles. Of course, therapy can improve the physical and mental state of patients, but it’s a long process, and the journey can be hard. 

Listen well to your patients’ concerns and repeat what you hear them saying to you to validate their concerns. If the patient is refusing to exercise because he is in pain or needs an improvement to his care, you may need to advocate for him to the interdisciplinary team.


Step 2: Use a person-centered approach for therapy

One obvious solution to refusals, of course, is to have a more person-centered approach. Provide therapy on the patients’ schedule, when he is at his best. This is obviously harder to coordinate, but if it reduces refusals to offer a late sleeper a later therapy time slot, then you will have more luck cajoling him to exercise. 

It also helps to offer the patient something engaging she wants to do. Get to know her interests and goals and relate the therapy back to those goals. Your patient wants to walk her granddaughter down the aisle? Remind her that it starts with working on standing for two minutes.

Don’t be afraid to get family members involved in what a patient enjoys. Therapy is a great time to jump on a Zoom call with a patient’s loved ones. This makes the family feel connected, increases transparency, motivates the patient and helps you get to know more about the patient. This is why we included a video-conferencing tool right within our RESTORE Skills therapy gaming platform.


Step 3: Make therapy fun and engaging

Armed with the latest technology that makes therapy interactive, engaging and even fun, therapists can significantly reduce refusals. As the Chief Clinical Officer of RESTORE Skills, where we’ve created just this kind of therapy gaming platform, I see examples every day of patients actually requesting to play our therapy games. They are motivated by the fun they are having skiing, golfing or playing the slot machines, as well as the results they see as they improve their game scores.

To add to the joy, we are known for an “I hit the jackpot with RESTORE” t-shirt for those patients who hit “Wild, Wild, Wild” on our slot machine game. We are constantly hearing about patients relentlessly playing this therapy game until they win. Meanwhile, they are actually winning at therapy, as they push themselves to reach and stretch farther.

The right attitude, approach, and activity can make therapy easier and reduce refusals, but sometimes you need added help


Refusals can feel personal. Most therapists have developed conscious and subconscious defense mechanisms related to these remarks. However, simply shielding yourself from the impact is not necessarily best for your patient or your professional growth and development.

Even the most passionate and creative therapists will still face regular refusals on the job. This is where innovative technology can fill the gap. Having access to a variety of interactive treatment content and the ability to connect loved ones for added encouragement and participation is the perfect compliment to an empathetic, positive and motivating therapist’s approach. Hope these strategies help you realize better outcomes with less refusals.  

Home Safety Scenarios

New “Safely Home” Game Supports Hazard Awareness

After several requests from therapists, we are so excited to launch our newest game designed to help players identify and resolve hazardous scenarios in & around their homes. "Safely Home" allows players to interact with different areas of the home in order to identify and reduce a variety of hazard risks in a fun, engaging, and meaningful way. 

Home SafetySafely Home 

Players work to recognize safety hazards they may encounter inside or outside of home. To play, move the controller to the hazard to activate solution options. Choose the best solution to resolve the safety hazard, until all hazards in the room are corrected. The player will use attention/concentration, safety recognition, problem-solving, judgment, and decision making skills to manage the hazards in the household.  The game addresses balance, activity tolerance/endurance and can be played seated, standing.


Home Safety

Adapting one’s home to accommodate the needs of seniors is vital for independence, happiness, and longevity. Therapists can launch "Safley Home" as a means to engage in important conversations with their patients, while players build upon the critical skills needed for a safe discharge. 

We love hearing from you!

We were built by therapists for therapists. In fact, our most popular game "Jackpot" was suggested to us by an OT in Colorado. Be sure to share your thoughts on the game "Safely Home", including any suggestions you have for additions to the game.

Our team is always looking to improve our existing games & create new ones to address the skills you target in your sessions. So, please don't be shy! Send your tips, fixes, or ideas to!

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!


New “Stop the Spread” Game Promotes Awareness of Healthy Practices

Businesses, healthcare centers, and concerned individuals everywhere are looking for resources which reinforce the use of proper hand-washing & other health practices in response to the current COVID-19 pandemic. 

In an effort to help promote awareness for patients & residents, we’ve launched a new game designed to educate in a fun, engaging, and non-threatening manner. "Stop the Spread" combines essential health education with cognitive skill-building for attention, concentration, memory, problem-solving, & safety awareness!

Stop the SpreadStop the Spread

In this game, players work to identify and match the health tip on each card. Move the controller over the cards to flip over and reveal the healthy practice on the card. Test your memory by finding all of the matches as fast as you can!  Therapists & Care Partners can change from the memory to matching setting to directly match a card to the image in the bottom left hand corner of the screen. A wonderful game to target recall, scanning, problem-solving, functional reach, and crossing the midline.

Stop the Spread


Play anytime, anywhere! 

With 90% of therapy treatment sessions being delivered in resident rooms, now is the time to take advantage of RESTORE's portability.

Team members can simply bring their laptops to the resident's room to address functional skills and review best health practices by playing Stop the Spread. Use the games cards as prompts for conversation to help with health education. 

  • Tip: Devices can be used on a bedside table or stand to accommodate patients whether they’re lying in bed, sitting on the edge of the bed, sitting in a chair, or standing. 

Be sure to follow our blog for more tips & examples of how you can set up a meaningful skill-building session right in the resident’s room! 

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!


AVOID the Health Risks of COVID-19 Isolation

Now, more than ever, it is imperative to keep your residents active, happy, and healthy! In this series of posts, we will discuss the challenges & health risks that may arise due to patient isolation and restricted visitation in the wake of COVID-19

We know your first priority is the health, safety, and well-being of everyone in your community. During this time, we want you to know we’re here for you! RESTORE can help mitigate the physical, cognitive, and psychosocial risks involved with social isolation.


Physical Health Risks COVID-19Physical Risks

  • Skeletal muscle strength can decrease up to 1.5% per day of bed rest → Skill-building with RESTORE can occur bedside in the patients’ room (and may be used by multiple team members simultaneously)
  • Heightened risk of falls with fractureOur games support functional mobility, range of motion, coordination, balance, & activity tolerance
  • Increased risk for skin breakdown & pressure soresFUNctional games turn every patients’ room into a skill-building gym 


Cognitive Health Risks COVID-19Cognitive Risks

  • Seniors who suffer from social isolation have a 64% higher risk of dementia → RESTORE helps dementia patients reach their best abilities
  • Potential for a shortened attention span → Games promote cognitive skill-building with attention, concentration, memory, problem-solving, & safety awareness
  • Loss of trust and self-confidence or decreased safety awareness → Players succeed with patient-centered activities individualized to their cognitive level


Cognitive Health Risks COVID-19

Psychosocial Risks

  • Increased prevalence of anxiety, depression, & unwanted behaviors → Features include leaderboards so players can compare their game scores with others
  • Heightened sense of loneliness, social isolation → Friends & family can be included during a RESTORE session via video conference with screen sharing
  • Increased thoughts of mortality → RESTORE creates an opportunity for meaningful interaction, encouragement, & education


How We Can Help! 

Players can experience the FUN of virtually pulling a slot machine handle to win a jackpot, skiing down the slopes of a world cup race, or controlling the flight path of a plane from the comfort and safety of their room. Enhance your own devices and take advantage of RESTORE’s portability to keep residents active, happy, and healthy from the comfort of their room. 

To help you overcome these challenges, we’ve decided to dramatically reduce the cost of our platform. Now your residents and team members can enjoy RESTORE and connect family members at a special monthly cost.

3-MONTH SPECIAL OFFER*: $199/month (MSRP $495)

*Special offer grants three-month access to a limited version of RESTORE-Skills. Valid until 03/31/2020.

For more details click here or if you have any questions or would like to learn more about our special offer, please email us at 

eCap Summit 2020: The ReCap!

Every conference feels like a marathon, and eCap Summit 2020 was no exception! The RESTORE team had a fantastic time networking, connecting with operators, and showcasing our cutting-edge platform to industry leaders. As our Founder & CEO, Eran Arden said of this year’s energetic and impactful event, “we met more potential partners and clients in two days than in the past six months combined! What an amazing experience! Thank you, Hersch Krohner, Joe Stefansky, Norman Rokeach, and Barry Munk for making this happen.” 

Friendly Competition

It was exciting to bring the fun and energy of the RESTORE experience to eCap this year! It was awesome to see operators and leaders enjoying the next-generation patient experience as much as our players do every day in our partner centers. eCap goers enjoyed an amped-up version of our game Ski Saga complete with a Miami theme & increased difficulty for our participants as they competed to be on the top of the leaderboard. 🌴 We also hosted a raffle for those who participated in the ski challenge and were able to give one lucky winner a 2-night ski trip in Vermont. Most noteworthy was seeing so many attendees have fun and push themselves to try an innovative tool!

Emerging Technologies Startup Tank

One final stand out moment from eCap was the Emerging Technologies Startup Tank competition. Organized by the Israel-American Aging Technology Association Founder Eran Arden & eCap leaders, the startup tank offered a great opportunity to all who participated. “With RESTORE, it took me a year in the U.S. to understand what I didn’t know and how different the market is here.” For that reason, Eran told the audience, “I founded IAATA to help Israeli startup leaders shortcut their learning curve.”

The competition had three leaders from innovative Israel startups participate in the pitch: Keren Etkin (Clanz), Iftach Cohen (Zero Energy), and our own Eran Arden (RESTORE-Skills). Weighing in with questions, tips, and expertise were the four amazing “sharks”! Big thanks to Barry Munk (Marquis Health Services), Vincent Fedele (Zimmet Healthcare Services Group), Ben Shibe (Cascade Capital), and Seth Gribetz (Walnut Court Capital). Each participant showcased an exciting technology and walked away, thankful for the invaluable insights into the industry and American market given by the judges. 

Another incredible event put on by the eCap Summit this year! The hosts created a great atmosphere for networking and hard work, along with entertainment and the chance to enjoy games, meals, and presentations.

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!

McKnight's Long-Term News logo

RESTORE in McKnight’s Long-Term Care News

We're honored & excited to be featured on McKnight's Long-Term Care News today. McKnight’s is a business news magazine serving the institutional long-term care field. They especially focus on news in the high-acuity skilled nursing setting. Below, is an excerpt from the article:

RESTORE Skills has launched an interactive software product for adult rehabilitation patients that uses any webcam-equipped, Wi-Fi-enabled device as a therapy tool in the gym, at the bedside or at home post-discharge.

Our technology — the first to offer this level of mobility — provides a scalable platform to help skilled nursing organizations and therapy practitioners deliver positive rehab,” said Eran Arden, RESTORE’s founder and CEO. “At a time when therapy protocols are shifting, RESTORE enables the creation of more practice opportunities, the collection of meaningful data, and the design of therapy protocols according to a patient’s progress”

Long-term care patients & staff enjoy RESTORE

Follow the link to McKnight's to read the article and learn how we're bringing the power of gamification to skill-building in therapy and beyond. 🚀 We're happy to see the news of our technology spreading throughout the industry. If you enjoyed this article, be sure to share it with a colleague or friend!

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!

Who is a Good Candidate for RESTORE?

When first starting RESTORE people often ask "who's a good candidate?" or "who can play?" We want residents of all levels to play our games, move more, and have fun! If you can successfully facilitate the session, you can play with anyone. So in this post, you'll learn who can benefit from playing and get tips on how to get started. We'll also look at examples of how others are incorporating RESTORE into their routines.

Players can engage in any position. Sitting, standing, supported by a therapist, or lying down.

Play More, Reach for More, Achieve More

The most important thing to know before setting a patient in front of RESTORE is what skills you will target. Our therapeutic activities focus on the following skills areas:

  • Mobility - balance, weight shifting, sit to stand, lateral, forward/backward, dynamic
  • Upper/Lower Extremity - ROM, coordination, isolated/integrated movements, activity tolerance
  • Cognition - attention, concentration, memory, problem-solving, judgment, sequencing, decision making, following directions

When you first introduce the platform to your patients, begin by explaining how the tech works and how playing can help them achieve goals in a fun yet beneficial way. Then discuss the skills to be addressed and help the player choose a game and an object to use as a controller. Regardless of the goal, players will stay engaged in therapeutic activities longer and have fun!

Who Can Play?  

Our platform is accessible and adaptable. With a simple object and a webcam, residents can interact with games in any position: standing at parallel bars, seated at a desk or in a wheelchair, supported by a walker or therapist, or lying in bed. The following stories are great examples of the different types of players who've succeeded with RESTORE!

Long Term Patients

First is the story of a patient we'll call 'Sarah' who was recovering from carotid surgery when she first played. During her initial session, the therapist had 'Sarah' play the game Ski Saga to work her range of motion. She started by using her right arm to reach outside the base of support in seated and standing positions. Next, she played the time using her full body. With assistance from her therapist, 'Sarah' shifted from side to side and squatted for the bridges on screen. Even though she hit almost every obstacle, with the skier yelling "oomph" each time, 'Sarah' was cracking up! Her friends were visiting during therapy, and they were all laughing together. When 'Sarah' sat down, she was short of breath from the session. We asked what she thought, and she responded, "That was tough and made me work hard! I almost said the "f" word!"

At a different center, the recreation team often brings long term residents to the gym to play RESTORE games. One of their patients, Tina, enjoys playing the game Jackpot to work on her active range of motion, crossing midline, and functional reach. Every time we played and scored the jackpot, she got so excited and yelled out her winnings to everyone in the gym. As Jen, the center's Recreation Assistant, shared, "the residents caught on fast and were remembering fun times in Atlantic City. So, we weren't only exercising but playing and reminiscing too!"

Short Term Patients 

One of the most enthusiastic players we met was Tamie in Cleveland, Ohio. Tamie was a short-term patient who recently had surgery on a torn rotator cuff in her right shoulder. Her OT, Liz, knew Tami was a great candidate and explained how RESTORE can help her have fun while she develops her skills! Liz was working with Tamie to increase her range of motion and activity tolerance so that she can soon independently manage dressing, bathing, and other self-care needs. Tamie played the game Ancient Temple using both arms to reach the top! When we asked her what she thought of playing, she said, "I forgot about the pain, I forgot everything! I forgot that this was therapy. It allowed me more mobility & I had fun."

Elsewhere therapists set up a mobile platform in front of a patient while she was sitting on a mat. They asked her favorite color and placed a green RESTORE controller (ball) in her right hand. She played games to challenge her core control and dynamic sitting balance while working on functional reaching with the right UE. The player had the most beautiful smile and felt empowered being in control of her movements while interacting with the games. The session ended up being 45 minutes, although the patient didn't want to stop! She stayed engaged the entire time, and it was clear this was the best she had ever performed. The multiple skill goals of the session were realized, thus accelerating her outcomes.

The RESTORE Difference

Each of these players went into their session not knowing what to expect but they left feeling excited and accomplished. Because when patients smile, laugh, and have fun, they push harder, practice longer, and move more. In this post, we learned who's the right candidate for RESTORE, reviewed practical tips to get started, and saw the magic of therapeutic gamification in each story. We can't wait to see how you create a better day for your patients!

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!

meet the team

Meet the Team: Jayne

In this series, you heard from our team members about their favorite moments over the last year! If you missed Guy's post about his trip to the US, you can find that here. In this post, Jayne, our National Director of Partnerships, tells us about one of her favorite RESTORE experiences from 2019. 

I've been a member of the RESTORE family since the company moved from Israel to the US. I have many great memories and favorite moments from over the years. As we shifted from the kids' platform to the adult platform and I started to work closely with therapists and patients in centers, I quickly realized there was a similar trend: a lack of time for creativity and limited utilization of technology. Luckily, I knew this was a problem we could help solve!

It never fails to warm my soul to see how a simple, portable tool can change an entire center. The slight shift in attitude and incorporation of fun, interactive technology makes a world of difference for everyone involved. It can take a therapist from one who does the same things every day to one who boldly embraces a new approach. And whose patients reap the benefits!

Getting Started

The best part of my job, by far, is witnessing players experience our games for the first time! Patients push harder and longer than they have before because they're having fun. They smile, laugh, and cheer one another on, creating memorable experiences for everyone. A great example of this is from a recent visit I had with a center in Maryland. A woman in a wheelchair came for therapy to work on core and lower body strengthening. I was excited for her to play because we have some great options for targeting these areas! 

We explained how to play, and it was clear she was ready for some fun. The therapist attached a controller to her chest, customized the range of motion, and played Ski Saga to start. Guided by her therapist, she shifted from side to side and played for over 30 seconds. She flew down the slopes avoiding obstacles to the best of her ability, smiling the entire time! All of us had so much fun and she asked to play another game. This time, her therapist wanted her to play using her legs.

The RESTORE Difference

We placed a controller on her toes and played another game with her extending her leg straight out. The first time she heard the Ladybugs go "Yippee" as she helped them cross the bridge, she laughed audibly, and her face lit up! After playing for about a minute, the therapist mentioned that she was able to extend her leg more than she has before. This made the patient feel very accomplished and proud of her hard work. Then, I showed them how to access the data to view duration (time played) and the movement map, which affirmed what the therapist said. 

In my opinion, RESTORE is much more than just a therapy tool. It is often-needed defibrillation, restarting the heart of therapy departments and reminding them of why they wake up every morning. Working closely with therapists and patients to ensure that they have the best experience while they are in therapy is why I continue to love what we do here at RESTORE! 

Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!

Tis’ the Season for Gamified FUN!

Are you looking for a fun way to warm up the residents at your next holiday event? Look no further! To celebrate the most wonderful time of the year, we’re launching holiday renditions of your favorite games. Time to serve up some cocoa, put on some music and spread cheer with a RESTORE Holiday party. Below, you’ll learn all about the three (3) seasonal games launched this week, along with tips for best use. Be sure to log in and play before the holiday magic is gone! 

Elf on the Slope

Elves are so busy running around for Santa in the days leading up to Christmas. In this game, patients navigate through candy cane arches and collect presents for Christmas. See who can receive the most gifts with the Elf on the Slope today! This is an excellent game for players working on lateral mobility as they’ll practice weight shifting, balancing, and squatting. When asked what her favorite game is one patient said, “I loved the skiing game! I didn’t think I was going to be able to do it. I was surprised when I was good at it. I’m going to tell my sister I skied in therapy today!”


Holly Jolly Slots

Embrace the excitement of the holidays with Holly Jolly Slots. Players will pull the slots to collect three  (3) matching Hanukkah or Christmas items to win the round! A perfect activity for patients working on activity tolerance or UE range of motion and players love engaging with the virtual slot machine!  When asked why it was their favorite, one player said, “I have to concentrate on it. It makes me change hands too. It’s a great fun game. I love it!” Reminder: If a player pulls a rare “Triple WILD” jackpot, let us know, and we’ll send them a special gift! 


Tis the Season for Gamified Fun

Santa’s Sleigh

Santa needs to deliver his gifts on time! Your player will guide Old St. Nick’s sleigh through the night sky by moving their controller either up & down or left & right. Either gifts or coal will drop into the chimneys as you fly by, but be careful not to crash! If you observe a player struggling, use tactile cues to help them complete the desired movements correctly. A great game for testing reaction time, activity tolerance, and functional reach. Players can have fun tallying how many children were “Naughty” or “Nice” based on their delivery! 



These games are so great; you’ll want to grab an ornament or pull on some mittens and play right away! Set up two or more stations where residents can play individually, as a team, or compete in a group simultaneously. They’ll love the nostalgia of the games and have a great time sharing their favorite holiday memories and traditions. 

 Follow RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!

power of therapeutic gamification

The Power of Therapeutic Gamification

We know it’s not always easy to engage a patient, especially when they’ve had a tough day. We also know that creating fun, interactive experiences can help lead to a better day. This week, we’ll look at another facility to learn about the power of therapeutic gamification and how it can help provide an enhanced patient experience.  

During a therapy visit to New Eastwood Healthcare & Rehabilitation Center, we were so excited to see the impact of the therapeutic activities on patients throughout the gym. The first patient to play during our visit was Mike, who recently returned to the facility from being in the hospital. With his therapist, Mike focused on AROM and activity tolerance while seated. As he played he it was clear he was having a lot of fun! He told us that playing worked out his arms and shoulders and that he was impressed that it made him short of breath! 

The RESTORE Effect

As they progressed through the session, another patient asked to join Mike and play the game Bull’s Eye so they could have a “shootout” competition. So, she set up both players on the same device, selected “Group Play,” and started the contest! The players loved the activity, the second saying, “it’s fun to compete with other patients, but it also makes you competitive with yourself because you want to get better. It exercises your body and mind while having fun!” 

In addition to Mike’s shootout partner joining in on the fun, another patient asked to play! She watched the two men enjoying the friendly and asked if she could play. Although seated during her prior dowel exercise, the therapist referred the patient to stand when playing. So, the therapist placed a ball in the middle of the same dowel turning it into a controller.  The patient stood for 10 minutes and completed too many interactive repetitions to keep track of visually. At the end of the session, the patient expressed how much FUN she had and that she enjoyed not thinking about it being exercise. 

The RESTORE Difference 

Later on, the therapist pulled up the data from the session to show the patient. They reviewed her movement pattern and the heat map of the bilateral movements completed during her entire session. The therapist expressed that this session was far more productive in working towards the patient’s goals than the short dowel sessions alone. The patient added that the 10 minutes of standing flew by because she was having fun!

What started as a single patient playing games quickly turned into additional patients engaging in group play or asking to play on their own. The smiles and laughter generated from the gaming experience caught the attention of other patients working on their personal goals throughout the gym.  From Mike to the final patient, we were able to see first hand the ripple effect therapeutic gamification had on everyone present. 

Follow  RESTOREskills on Facebook & LinkedIn for updates on our platform, new game announcements, testimonials, tips, and much much more! To schedule an obligation free demonstration of our on-demand therapy platform with our team, please contact us at or call (330) 968-2879. We look forward to supporting your goals!