Director of Clinical Success

Q&A: Getting to know RESTORE-Skill’s new Director of Clinical Success, Suzi Fullam, COTA/L

What do you do at RESTORE-Skills and in what circumstances would I come to you for something?

It is a challenge to learn anything new. It takes time, interest, repetition, and often a little coaching and encouragement. As a therapist in the Director of Clinical Success role, I work directly with clinicians, no matter their level of experience, to support them in their goal to accelerate clinical outcomes through their use of our therapeutic, skill-building games. My job is to help our users reach their goals in a fun and creative way and celebrate their success along the way. Most importantly, I learn from their valuable feedback, which I take back to our development team so that we can continue to improve the platform and align RESTORE with what is being requested. 

RETSORE's new Director of Clinical Success

Suzi Fullam, COTA/L, Director of Clinical Success with her beloved dog Tuna.

Are you a dog person or a cat person (or neither)?

Dog person! My fur child’s name is Tuna, she’s a rescue, a Labradane, and like me the runt of the litter!

Who has influenced you most when it comes to how you approach your work?

My mother. She is a very hard worker and has been a role model for me growing up. She showed us as kids that with hard work you can achieve anything you want. My mom started as a secretary at Bell Atlantic which is now known as Verizon. She worked very hard and they paid for her Bachelor’s degree and Master’s Degree, both graduations I was in attendance for. After climbing the Verizon ladder, she was able to retire at the nice age of 52. She influences me to be like her, to work so hard I can have the things I want. 

 

What led you to this career path?

In my career as a therapist, I’ve come to appreciate the role technology and digital health will play in the future of healthcare. After using RESTORE in my own practice and seeing the impact tech can have on patients’ motivation and engagement, I knew I wanted to be a part of this journey to help as many people overcome their resistance to embracing that innovative healthcare technology now. 

How do you prefer to start and end your day?

I prefer to start my day with coffee, I prefer to end my day with snuggles from my dog. Although, should probably have one of those answers as exercise but so far it’s just a dream. 

What three words would your friends use to describe you?

Fun, Loveable, Loyal.

What’s changed you about the COVID-19 pandemic, and why?

My husband and I have a calendar in our kitchen, pre-covid it was full of social events every Saturday and Sunday for months. Some of our close friends and family would get annoyed by it trying to plan something last minute. Since Covid-19 our calendar has emptied and I think I like it better now than it was before. Covid-19 has made me a “home-body” and a proud one. 

If you could choose a superpower, what would it be?

Teleportation. Snap my fingers and be somewhere without having to travel or spend time on the road.

What is your favorite thing to do when not at work?

Attend Philadelphia Eagles games. I am a season ticket holder and die-hard fan!

If you could only eat one food item for the rest of your life, what would it be?

Pizza! Just plain for me, I would prefer to have no toppings at all, but a side of ranch dressing is a necessity.

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