Senior Director of Customer Success

About the Position

RESTORE-Skills is a fast-growing SaaS company, changing the way therapy and skill-building are delivered today. We gamify therapy and skill-building to empower therapy teams and motivate patients to play more, achieve more, and reach for more.

 We are a team of enthusiastic professionals building the category of On-demand, Data-driven, Skill-building, We need a leader to optimize the customer experience from onboarding to retention to growth. 

Positions are needed in:

  • This position location is flexible, can be remotely and in our NYC, NJ, or OH offices.

Job Type: Full-time position.

To apply: Send resume & cover letter (please include salary requirements) to

What will you own?

This position is both a highly strategic and tactical role in building and leading a team of Customer Success to increase client retention, identify new revenue opportunities and maintain/increase satisfaction.

  • Define objectives and key results for onboarding, retention, and internal growth.
  • Build and manage the Customer Success team. 
  • You will be a hands-on leader and support with critical accounts, onboarding, and implementation.
  • Collaborate with RESTORE’s Clinical team, product management, and developers to ensure product-market fit.
  • Ensure our partners are meeting their business and clinical outcomes through RESTORE-Skills.
  • Own the customer success and feedback process.
  • Shape our growth strategy and processes.

To join the RESTORE-Skills management team, we believe that you need a leader with the following skills:

  • Enthusiastic collaborator that is ready to jump in with both feet and help drive growth.
  • Analytically minded being able to leverage data to drive decisions and recommendations
  • Highly motivated self-starter looking forward to new challenges
  • Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
  • Attention to detail and accuracy; strong organizational and project management skills

The basics:

  • Bachelor’ Degree (or equivalent work experience)
  • 3+ years of relevant customer or client success management experience in a SaaS business
  • Advanced knowledge of Customer Success methodologies
  • Hands-on experience of Customer Success technologies, such as Hubspot, Intercom, Pendo, and other platforms.

About the Company

RESTORE is an adult rehabilitation and skill-development platform. RESTORE offers fun, therapy-driven activities that can be practiced almost everywhere at anytime, eliminating the barriers of limited time frames in the rehabilitation gym.

With built-in performance tracking, RESTORE gives therapists meaningful information about adherence and clinical progress both during and between in-person sessions. Founded in Israel in 2010, the parent company, Timocco, established its US headquarters in Akron, OH in 2015, and a second office in NYC in 2017.

Timocco serves school districts, hospitals, private clinics, and nursing homes across the US, Europe, and Israel.