Head of QA & Support

About the Company

About the Company

At RESTORE-Skills, we believe that everyone deserves the opportunity to develop, improve, and maintain essential life skills. Our RESTORE-Insights EMR and Gaming Platform are at the core of this vision—driving collaboration between therapy, activities, and restorative care teams to deliver data-driven, personalized, and measurable care.

Culture and Creativity
We're driven by a mission to innovate and enhance care in skilled nursing facilities. We believe in the power of technology to transform healthcare, making it more integrated, efficient, and focused on patient well-being. Our culture thrives on collaboration, creativity, and a commitment to excellence. Join us if you're passionate about making a meaningful impact in healthcare and eager to be part of a team that values innovation, integrity, and inclusivity. We foster an environment where every team member is valued, supported, and encouraged to contribute their unique ideas and talents. We believe that by working together, we can achieve our mission and create a brighter future for the seniors we serve.

About the Position

We are growing fast and scaling our impact, and we need a Head of Quality & Support to ensure that our platform remains a seamless, high-quality experience for every user.

This is a mission-critical leadership role—you will own the reliability of RESTORE-Insights, build scalable quality assurance processes, and lead a customer-focused support team to ensure that every interaction with our platform is frictionless, efficient, and empowering.

Your Role & Impact

Build for Scale – Align QA & Support for Growth

  • Optimize and scale quality assurance & support processes to support RESTORE-Skills' rapid expansion.
  • Use data, automation, and analytics to enhance operational efficiency and customer experience.
  • Work cross-functionally with Engineering, Product, and Customer Success teams to drive company-wide improvements.
  • Advocate for proactive problem-solving, ensuring that RESTORE-Insights evolves to meet the needs of our growing customer base.

Lead Quality Assurance (QA) – Elevate the Reliability of RESTORE-Insights

  • Develop and execute a scalable QA strategy, ensuring our platform delivers a consistent, reliable experience for therapy, activities, and restorative care teams.
  • Build and mentor a high-performing QA team, integrating automation, performance, and security testing into our development cycles.
  • Ensure RESTORE-Insights remains a high-quality, stable product by implementing best practices in test automation, regression testing, and CI/CD integration.
  • Use data-driven insights from support tickets, customer feedback, and testing to drive continuous product improvements.
  • Accelerate release cycles without sacrificing quality, ensuring that every update delivers real value to our users.

Lead Support Operations – Drive Efficiency & Customer Success

  • Oversee and optimize T1 & T2 Support teams, ensuring fast, effective, and customer-first problem resolution.
  • Scale support workflows, automation, and self-service tools to enhance efficiency while supporting a rapidly growing user base.
  • Ensure a seamless connection between Support, QA, and Engineering, enabling proactive issue resolution and rapid bug fixes.
  • Empower users with knowledge bases, AI-driven self-service, and proactive engagement to minimize support friction.
  • Develop data-backed strategies to reduce customer-reported issues, improve product usability, and enhance customer satisfaction.

What We Offer:

This is an management-level position with a salary that matches your experience. But that’s not all! We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Enjoy competitive health insurance plans, retirement savings options, and flexible work arrangements that fit your lifestyle.

Physical Requirements:

  • Be local to Bergen County, NJ
  • A distraction-free work-from-home space for your remote days

If you wish to be considered for this position, please send your resume and bio to tanish@restoreskills.com. 

  • Hybrid Full-Time
  • Location: Be local to Tenafly, NJ
Qualifications

Must-Have: QA & Engineering Experience (Technical Expertise Required)

  • 4+ years in QA, test automation, or software quality assurance.
  • Hands-on experience with QA automation tools (Selenium, Cypress, Playwright, TestRail).
  • Experience integrating QA into CI/CD pipelines (GitHub Actions, Jenkins, CircleCI).
  • Technical background in SaaS, APIs, cloud infrastructure, and test automation.
  • Strong analytical skills to identify defects, analyze trends, and drive long-term solutions.
  • Experience working closely with developers to improve software quality.

Nice-to-Have: Support Leadership Experience (Operational & People-Focused)

  • 2+ years of experience managing a technical support or customer service team.
  • Ability to streamline support workflows and optimize ticketing systems
  • Familiarity with support platforms like Zendesk, Intercom, HubSpot
  • Passion for coaching, mentoring, and developing customer-facing teams.

Why Join RESTORE-Skills?

✨ Mission-Driven Work – Your impact will be felt by thousands of professionals and the individuals they serve.
 💡 Ownership & Leadership – Lead critical teams that drive company growth and product success.
 🚀 Fast-Growth, High-Impact – Join a company that is expanding rapidly and scaling its technology.
 🤝 Collaborative Culture – Work cross-functionally with Product, Engineering, and Customer Success to build the best experience possible.
 🌍 Global Reach, Real-World Impact – Collaborate with teams in the US, Israel, and India while making a tangible difference in rehabilitation and skill-building.

ADA Compliance

RESTORE-Skills is committed to providing equal employment opportunities to qualified individuals with disabilities. We adhere to the principles of the Americans with Disabilities Act (ADA) to ensure that our workplace is accessible and inclusive. We strive to create an environment where all employees can perform their duties effectively and comfortably.

To support this commitment, we provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during their employment. Our goal is to remove barriers and ensure that everyone has the opportunity to contribute to our mission.

Equal Opportunity Statement

At RESTORE-Skills, we are committed to being an Equal Opportunity Employer. Our policy is unequivocal: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender identity, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organization that actively promotes equality of opportunity for everyone, ensuring a diverse mix of talent, skills, and potential. We welcome applications from a wide range of candidates. Selection for roles will be based solely on individual merit.