Head of Customer Success

About the Position:

RESTORE-Skills is a fast-growing SaaS company, changing the way therapy and skill-building are delivered today. We gamify therapy and skill-building to empower therapy teams and motivate patients to play more, achieve more, and reach for more. 

The Regional Director of Business Development is a critical role in RESTORE-Skills’s strategic goals to expand our services within the Long-Term Care and Healthcare Industry. We are a team of enthusiastic professionals building the category of On-demand, Data-driven, and Skill-building. We are looking for a leader that can drive growth throughout the entire customer journey. This role is well suited for someone that is self-motivated, successful working independently, comfortable creating and nurturing relationships with business owners and senior management, and has the drive to confidently promote the benefits of RESTORE-Skills to prospects. 


  • Drive growth by defining CS strategy and aligning the CS efforts with our customers' goals and market needs.   
    • Drive Customer Outcomes 
      • Define and achieve customers’ partnership goals 
      • Increase renewal rates and reduce attrition 
      • Expand our revenue in accounts through up-sell
      • Drive new business growth through greater advocacy and reference-ability
    • Inspire Customer Success Across Company
      • Drive a company-wide culture of Customer Success
      • Align with Restore’s Marketing team to expand business with existing clients. 
      • Align with Product around driving product roadmap
      • Align with Sales around cross-sell and up-sell 
      • Align with Leadership Team around key metrics and objectives
    • Define and Optimize Customer Lifecycle
      • Evaluate and adjust the customer journey
      • Develop listening points in the journey (e.g., usage, satisfaction, etc.)
      • Standardize interventions for each point in the journey
      • Define segmentation of customer base and varying strategies
      • Identify opportunities for continuous improvement
    • Measure Effectiveness of Customer Success
      • Define operational metrics for the team
      • Establish a system for tracking metrics
      • Create a cadence for review within the team
      • Expose a subset of metrics to the executive team and the company


    The ideal candidate will have 5-plus years of experience in the long-term care setting and a proven sales background. 

    • Passion for revenue and growth
    • 5+ years experience in nursing homes/therapy companies operations
    • Experience in leading customer-facing organizations in the SaaS space 
    • Ideally combined background of post-sale and sales experience
    • Strong empathy for customers AND Deep understanding of value drivers in recurring revenue business models, 
    • Experience with monthly subscriptions preferred 
    • Analytical and process-oriented mindset
    • Demonstrated desire for continuous learning and improvement
    • An enthusiastic and creative leader with the ability to inspire others
    • Excellent communication and presentation skills

Positions are needed in:

  • Full-Time Position
  • Hybrid - NY/NJ mixes in-office and remote work
  • Salary Range: $110,000 - $150,000


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Supplemental pay types:

  • Commission pay

To apply: Send resume & cover letter (please include salary requirements) to info@restoreskills.com

About the Company

RESTORE is an adult rehabilitation and skill-development platform. RESTORE offers fun, therapy-driven activities that can be practiced almost everywhere at anytime, eliminating the barriers of limited time frames in the rehabilitation gym.

With built-in performance tracking, RESTORE gives therapists meaningful information about adherence and clinical progress both during and between in-person sessions. Founded in Israel in 2010, the parent company, Timocco, established its US headquarters in Akron, OH in 2015, and a second office in NYC in 2017.

Timocco serves school districts, hospitals, private clinics, and nursing homes across the US, Europe, and Israel.