Engagement Manager (NJ)

About the Company

At RESTORE-Skills: We're driven by a mission to innovate and enhance care in skilled nursing facilities. We believe in the power of technology to transform healthcare, making it more integrated, efficient, and focused on patient well-being. Our culture thrives on collaboration, creativity, and a commitment to excellence. Join us if you're passionate about making a meaningful impact in healthcare and eager to be part of a team that values innovation, integrity, and inclusivity. We foster an environment where every team member is valued, supported, and encouraged to contribute their unique ideas and talents. We believe that by working together, we can achieve our mission and create a brighter future for the seniors we serve.

About the Position

At RESTORE-Skills, we're not just a company; we're a movement. We're transforming how therapy and skill-building services are delivered across the healthcare continuum by harnessing the power of gamification. We're looking for a high-energy, go-getter to join our team as Engagement Manager, ready to change the world with us.

Key Responsibilities

 Customer Relationship Management:

  • Cultivate strong relationships with RESTORE partners and clients.
  •  Provide an exceptional onboarding experience for new clients.
  •  Identify and develop RESTORE user champions within client organizations.
  •  Drive the adoption of the RESTORE platform among clients.
  • Assist users with technical support for the RESTORE platform.

Proactive Communication:

  • When needed, initiate proactive communication with assigned accounts through emails, calls, Executive Reviews, and in-person events.
  • Monitor customer deployments, utilization, Net Promoter Score (NPS), and other key customer data using HubSpot.
  • Relay the "voice of the customer" feedback to leadership and contribute to strategic initiatives and product improvement.

Retention & Sharing Success:

  • Collaborate with the marketing team to document success stories and use cases for case studies, blog posts, and other marketing objectives.
  • Support customer events (webinars, conferences, etc.) by developing collateral, promotional activities, and cross-collaboration with the marketing team.
  • Ensure client retention among assigned accounts.
  • Identify potential risk factors within assigned accounts.

If you wish to be considered for this position, please send your resume and cover letter to our VP of Customer Success, Amanda Capone, at amanda@restoreskills.com.

  • Full time and hybrid position
  • Location: North Bergen, NJ

Desired Qualifications:

  • Associate's Degree or higher in a relevant field
  • Experience in recreation, customer support, or a similar field (1+ years preferred)
  • Proficiency with Google Drive, Google Meet, Zoom, Slack, and all social media platforms
  • Familiarity with HubSpot or a similar CRM system
  • Knowledge of Customer Success methodologies
  • A valid driver's license with the ability to travel once every two months or as required


  • Competitive salary (Base + Success).
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan.
  • Flexible work hours and remote work options.
  • Professional development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to make a meaningful impact on the lives of seniors and their caregivers.