Customer Success Operations Manager

About the Position

RESTORE-Skills is a fast-growing SaaS company, changing the way therapy and skill-building are delivered today. We gamify therapy and skill-building to empower therapy teams and motivate patients to play more, achieve more, and reach for more.
We are looking for a motivated individual to partner with the Customer Success team to increase efficiency, analyze and report on data, and further enhance the customer experience.

Positions are needed in:

  • This position location is flexible, remote or in our NYC, NJ, or OH offices.

Job Type: Full-time position.

To apply: Send resume & cover letter (please include salary requirements) to

We are looking for a team member that is passionate about:

Customer Success 

  • Owning relationships with RESTORE partners and clients 
  • Delivering an exceptional onboarding experience
  • Building RESTORE champions 
  • Adoption of the RESTORE platform 
  • Proactive communication to assigned accounts including emails, calls, Executive Reviews, and in-person events as needed
  • Identifying growth opportunities at assigned accounts to share with the sales team
  • Track customer deployments, utilization, net promoter/satisfaction, and other key customer data within ChurnZero. 
  • Communicate “voice of the customer” feedback to leadership and help drive strategic initiatives and product improvement.
  • Special projects as needed. 

Clinical Expertise  

  • Consulting on platform development and implementation
  • Designing ready-made sessions based on Section GG & ADLs
  • Defining new activities for development
  • Miscellaneous projects as assigned

Sharing our Success 

  • Work cross functionally with marketing to document success stories and use cases that can be used for case studies, blog posts, and any other marketing objective.


  • Ensuring retention among assigned accounts 
  • Identifying risk factors within assigned accounts 

Platform Knowledge 

  • Ability to navigate the platform effectively 
  • Train others on the RESTORE platform (internal and external teams) 
  • Support and mentor new hires through their onboarding 
  • Creation and maintenance of customer-facing resources 

To join the RESTORE-Skills team, we believe that we need a team member with the following skills:

  • Process-oriented
  • Highly motivated self-starter and looking forward to new challenges
  • Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment.
  • Excellent organizational skills including the ability to prioritize and multi-task activities across many customers at once
  • Takes a high degree of ownership over their work.Strong listening skills; open to input from other team members and departments.
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
  • Outstanding cross-functional collaboration skills
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level

The basics:

  • 2-3 years of relevant experience as an OT, PT, SLP, or COTA in skilled nursing facilities
  • A self-driven growth mindset that thrives on a variety of open-ended challenges
  • Professional eager to learn more about startups and entrepreneurship
  • Strong organizational skills, attention to detail, self-starting, solid follow-through, and multi-tasking
  • Valid drivers license and reliable transportation method

About the Company

RESTORE is an adult rehabilitation and skill-development platform. RESTORE offers fun, therapy-driven activities that can be practiced almost everywhere at anytime, eliminating the barriers of limited time frames in the rehabilitation gym.

With built-in performance tracking, RESTORE gives therapists meaningful information about adherence and clinical progress both during and between in-person sessions. Founded in Israel in 2010, the parent company, Timocco, established its US headquarters in Akron, OH in 2015, and a second office in NYC in 2017.

Timocco serves school districts, hospitals, private clinics, and nursing homes across the US, Europe, and Israel.